Returns & Exchanges Policy

RETURNS & EXCHANGES | SLOW CULTURE CO.


At Slow Culture, we want you to feel completely at ease with your purchase. If a piece isn’t the right fit for your lifestyle, we offer returns for a refund or store credit within 14 days of delivery.

HOW TO START A RETURN

All returns must be requested through contact@slowcultureco.com
Once your request is approved, you will receive an RMA number and the return address. Your item must reach our warehouse within 14 days of your return approval. Returns received outside of this window will be automatically cancelled.

RETURN CONDITIONS

To ensure a smooth process, items must be returned in their original, pristine condition:

  • Unworn, unwashed, and with all original tags attached.
  • Free from any scents (perfume, deodorant) or makeup marks.
  • Free from pet hair or any signs of wear.
  • In the original packaging (please do not apply tape or labels directly to the garment bags).

Items that do not meet these requirements will be sent back to the customer at their expense.

EXCHANGES

Due to our limited inventory and high turnover, we do not offer direct exchanges. If you need a different size or style, please return your original item for a refund or store credit and place a new order for the replacement.

SALE ITEMS

Items purchased during a sale, or using a discount code, are considered Final Sale. These items are not eligible for return, exchange, or refund unless deemed faulty.

RETURN SHIPPING

Return shipping costs are the responsibility of the customer and are non-refundable. We recommend using a trackable shipping service, as Slow Culture Co. is not responsible for items lost in transit.

REFUNDS & STORE CREDIT

Once your return is inspected and approved:

  • Refunds: Processed to your original payment method within 5 business days.
  • Store Credit: Issued as a Slow Culture Gift Card via email.
  • Original shipping fees are non-refundable.

FAULTY ITEMS

We take great pride in our quality. If you believe your item has a manufacturing fault, please email us at contact@slowcultureco.com within 30 days of purchase with photos of the issue. In accordance with Australian Consumer Law, we will provide a replacement, repair, or full refund for genuine faults.